Currently, all items are on pre-order. Please allow 3-4 weeks for delivery. Once the order is placed, you will receive a receipt with a confirmation of your order.
You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item, please send an email to email@example.com. If the order has not started processing. Once your order has been processed it may no longer be cancelled.
All returns will be accepted within 14 days of the delivery date. To initiate a return, please send an email to firstname.lastname@example.org. Once a return has been initiated, you will receive a confirmation email with further instructions to complete the return. Please allow 7-10 days for all returns to be processed.
Please include the original packing slip so that we may easily locate your order for refund. If original packing slip is not available, please write your order number clearly on the box. Merchandise must be unwashed, unworn, and unused. Shipping is not provided for returns. Customer must cover shipping costs. Shipping cost for original order is not refundable.
Ethereal and Grace is committed to ensure all orders are timely and processed with care. If you have questions about shipping and processing, please send an email to email@example.com. Processing of orders takes 1-2 business days.
Standard shipping is free for all orders. Should you want Expedited or overnight shipping, please send an email to firstname.lastname@example.org with your order number after you place your order so that we ensure you receive your order timely.